Reference

How roket568 Handles Your Personal Data

Your account information — including the wallet details you use with DANA, OVO, or GoPay — is collected, stored, and used only as described in this privacy policy. We keep things straightforward so you always know what we hold and why we hold it.

Account data protectionDANA, OVO, GoPay wallet privacyClear data retention rulesYour right to access and updateIndonesia-region policy scope
roket568 How roket568 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Team online

Live Chat Support

Reach our account support team directly through live chat, available around the clock. Raise a privacy question or a data access request and we will respond promptly.

Email Privacy Request

Send a formal data request or deletion query to our dedicated privacy email address. We acknowledge every email and follow up within the period our policy commits to.

Account Settings Path

Log in, head to your account settings, and use the data management section to review what information we hold or to submit an update request directly from your profile.

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

Wallet Data Security When you transact via DANA, OVO, or GoPay, the payment flow runs over SSL-encrypted connections. We store only the minimum wallet reference needed to confirm your account identity and process verified withdrawals.
Cookies and Device Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used on mobile. You can adjust cookie preferences through your browser settings at any time without losing your account access.
Data Retention and Deletion Account data is kept while your account is active. After account closure, we retain only what applicable regulations require and purge the rest on schedule. You may request early deletion of non-essential records via our support team.
Who Can Access Your Data Only authorised roket568 staff and regulated payment processors handling DANA, OVO, and GoPay transactions can access your data. No marketing partners, data brokers, or unrelated third parties receive your personal information.

Frequently Asked Questions About Your Privacy

These are the privacy questions we hear most often from people managing their roket568 account in Indonesia. If your question is not listed here, our support team is available around the clock through live chat or email.

We collect your name, contact details, and the wallet identifier you register — such as your DANA, OVO, or GoPay number. We also log technical data like your IP address to protect your account from unauthorised access.

Yes. Wallet references pass through SSL-encrypted channels. We store only what is needed to verify your identity and process transactions — never your full wallet login credentials or PIN.

You can. Log in and visit your account settings, or contact us by email or live chat. We will confirm what data we hold and send you a copy within the timeframe our policy specifies.

Submit a deletion request through live chat or our privacy email address. We will remove non-essential records promptly and retain only what applicable regulations in Indonesia require us to keep.

We share data only with regulated payment processors — specifically those handling DANA, OVO, and GoPay transactions — and only the minimum information they need to complete your payment. We do not sell data to advertisers or data brokers.

We use cookies to keep your session active and to understand mobile lobby usage patterns. You can adjust or disable non-essential cookies in your browser settings at any time; your account access will not be affected.